Green Lion Shipping Policy
At Green Lion, we are committed to providing our customers with high-quality products and a seamless online shopping experience. As part of our commitment, we have developed a comprehensive shipping policy to ensure that our customers receive their orders in a timely and efficient manner. Below, you will find details about our shipping process, shipping options, delivery times, and international shipping.
Once you have placed an order on our website, our team will process it within 24-48 business hours depends up on domestic or international shipping. We will then prepare your order for shipment and provide you with a tracking number once it has been shipped.
We offer several shipping options to meet your needs:
Standard Shipping: Our standard shipping option is free for all orders over 100 AED or equivalent within the UAE. Orders under 100AED will incur a nominal rate of shipping fee. Standard shipping typically takes 2-4 business days for delivery.
Expedited Shipping: If you need your order to arrive faster, we offer expedited shipping for an additional fee. The cost of expedited shipping varies depending on the size and weight of your order and your location. Please note that expedited shipping is only available for orders within the UAE.
Our delivery times vary depending on your location and the shipping option you choose. Our standard shipping option typically takes 2-4 business days for delivery within the UAE. Expedited shipping options are available for faster delivery of same day or next day.
We are proud to offer international shipping to customers outside of the UAE. International shipping rates vary depending on the size and weight of your order and your location. Please note that international orders may be subject to customs and import duties, which are the responsibility of the customer. Delivery times for international orders may vary and are dependent on local customs procedures.
Once your order has been shipped, we will provide you with a tracking number so you can track the progress of your delivery. You can track your order on our website by entering your tracking number in the designated area.
Damaged or Lost Packages
In the unlikely event that your order is lost or damaged during shipping, please contact us immediately at [email protected]. We will work with you to resolve the issue and ensure that you receive a replacement or refund as soon as possible.
Returns and Exchanges
Please refer to our Returns, Exchanges, & Refund Policy for information on how to return or exchange your order.
We strive to provide our customers with a seamless and hassle-free online shopping experience. Our shipping policy is designed to ensure that your order is processed and delivered to you in a timely and efficient manner. If you have any questions or concerns about our shipping policy, please contact us at [email protected].